Veelgestelde vragen
Last updated: April 22, 2026
Orders
Can I cancel my order after placing it?
No. Once an order has been placed, we do not accept cancellations. Please make sure your size, color, shipping address, and order details are correct before completing your purchase.
Can I change my order after checkout?
We cannot guarantee changes after an order has been placed. If you notice an issue, contact us as soon as possible at info@h8fall.com with your order number.
How do I know my order was placed successfully?
After placing your order, you should receive an order confirmation email. Once your order ships, you will receive another email with tracking information.
Shipping
How long does shipping take?
Orders are processed within 1–3 business days. After processing, delivery usually takes:
Canada: 5–10 business days
United States: 5–10 business days
International: 7–15 business days
Delivery times are estimates and may vary depending on the carrier, destination, customs, weather, or other external delays.
Do you ship internationally?
Yes. H8FALL ships internationally.
International orders may be subject to import taxes, duties, customs fees, or other charges once the package reaches the destination country. These fees are the customer’s responsibility.
How can I track my order?
Once your order ships, you will receive a tracking number by email. Please allow some time for the tracking information to update.
Do you ship to PO Boxes?
Yes, we ship to PO Boxes where available through the selected shipping carrier.
What happens if I entered the wrong shipping address?
Customers are responsible for entering the correct shipping address at checkout. H8FALL is not responsible for orders shipped to an incorrect or incomplete address provided by the customer.
What if my package is lost or stolen?
H8FALL is not responsible for lost or stolen packages once they are marked as delivered by the shipping carrier. If your package is marked as delivered but you did not receive it, please contact the carrier directly to open an investigation or file a claim.
Returns & Exchanges
What is your return policy?
All sales are final. H8FALL does not accept returns for refunds or store credit.
Please make sure you select the correct item, size, and color before completing your purchase.
Can I get a refund if I changed my mind?
No. We do not offer refunds for change of mind. All sales are final.
Do you accept exchanges?
We do not accept exchanges for change of mind.
We only consider exchanges in these situations:
- The item arrived damaged or defective
- The wrong item was shipped by mistake
- A size exchange is requested and approved by customer service
All exchange requests must be made within 48 hours of receiving your package.
Can I exchange an item for another size?
Size exchanges may be considered only if requested within 48 hours of delivery.
The item must be unworn, unwashed, unused, and returned with all original tags and labels attached. Approved exchanges are subject to inventory availability.
Can I return or exchange sale items?
No. Sale items, discounted items, promotional items, limited-release items, and special collection items are final sale.
What should I do if my item arrived damaged or defective?
Please email us at info@h8fall.com within 48 hours of receiving your package.
Include your order number, clear photos of the issue, and a short description. If your request is approved, we will replace the item, subject to inventory availability.
Products & Sizing
How do I choose the right size?
Please check the size guide on the product page before ordering. If you are between sizes, review the fit description of the product to decide whether you prefer a tighter or more relaxed fit.
Will the colors look exactly like the photos?
We do our best to display product colors accurately. However, colors may appear slightly different depending on your screen, lighting, and device settings.
Are H8FALL items limited?
Some H8FALL pieces may be limited, seasonal, or released in small quantities. Once an item sells out, restocks are not always guaranteed.
Payments
What payment methods do you accept?
We accept major credit cards and other payment options available at checkout.
Is my payment secure?
Yes. Payments are processed securely through Shopify and trusted payment providers.
Contact
How do I contact H8FALL customer service?
You can contact us by email at:
Please include your order number, item name, size, color, and any relevant photos or details so we can assist you properly.
H8FALL