Widerrufsrecht

Last updated: July 8, 2026

At H8FALL, every piece is released with intention. Many of our items are limited, made in small quantities, or produced on demand. For this reason, we ask customers to review their order carefully before completing their purchase.

We want every customer to be satisfied with their order. If there is an issue with your item, we will review your return request and do our best to find a fair solution.

Cancellation Policy

Once an order has been placed, we do not guarantee cancellations or order changes.

Please make sure all order details, including size, color, shipping address, and billing information, are correct before finalizing your purchase.

If you need to request a cancellation or change, please contact us as soon as possible at:

info@h8fall.com

If your order has already been processed or shipped, we may not be able to cancel or modify it.

Return Policy

H8FALL accepts return requests under certain conditions.

To request a return, customers must contact us within 7 days of delivery at:

info@h8fall.com

To help us review your request, please include:

Your order number
The reason for the return
Clear photos showing the item and any issue, if applicable
The item name, size, and color
Any additional details that may help explain the situation

Return requests must be approved by H8FALL before any item is shipped back. Please do not send any item back without prior authorization.

Any unauthorized return package sent to our location may not be accepted, refunded, exchanged, or returned unless return shipping is paid by the customer.

Return Eligibility

To be eligible for a return, the item must be:

Unworn
Unwashed
Unused
In its original condition
With all original tags and labels attached
Returned in its original packaging when possible

We cannot accept returns on items that have been worn, washed, damaged, altered, stained, or returned without authorization.

Refund Policy

If your return request is approved and the item passes inspection, H8FALL may issue a refund to the original payment method or provide store credit, depending on the situation.

Shipping fees are non-refundable.

Refunds may take several business days to appear depending on your bank or payment provider.

H8FALL reserves the right to refuse a refund if the returned item does not meet our return conditions.

Exchanges

We accept exchange requests under certain conditions.

Exchanges may be considered if:

The item arrived damaged or defective
The wrong item was shipped
A size exchange is requested and approved by our customer service team

To request an exchange, please contact us within 7 days of delivery at:

info@h8fall.com

The item must be in the same condition it was received: unworn, unwashed, unused, and with all original tags and labels attached.

Size exchanges are subject to inventory availability. If the requested size is unavailable, we may offer store credit or another available option.

Customers are responsible for exchange shipping costs unless the item was damaged, defective, or incorrect due to our error.

Damaged, Defective, or Wrong Items

If your item arrives damaged, defective, or if you received the wrong product, please contact us within 48 hours of delivery at:

info@h8fall.com

Please include:

Your order number
Clear photos of the item
A clear description of the issue
Photos of the packaging if the package arrived damaged

Once we receive your request, we will review it and notify you by email within a reasonable period of time.

If your request is approved, we may offer a replacement, exchange, refund, or store credit depending on the situation and inventory availability.

Sale Items

Sale items, discounted items, promotional items, and limited-release items may be final sale.

Final sale items cannot be returned, refunded, or exchanged unless they arrive damaged, defective, or incorrect.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to a damaged, defective, or incorrect item caused by H8FALL.

We recommend using a trackable shipping service when returning an item. H8FALL is not responsible for return packages that are lost, stolen, or damaged in transit.

Lost or Stolen Packages

H8FALL is not responsible for lost or stolen packages that have been confirmed as delivered to the shipping address provided at checkout.

Upon request, we can provide the delivery confirmation, tracking number, shipping carrier, and delivery details so you can file a claim directly with the shipping carrier.

If a package is lost or stolen after delivery, it is the customer’s responsibility to contact the shipping carrier for investigation or compensation.

Shipping Address Responsibility

Customers are responsible for entering the correct shipping address at checkout.

H8FALL is not responsible for orders shipped to an incorrect or incomplete address provided by the customer. Please review your shipping information carefully before placing your order.

International Orders

We ship internationally.

International shipments may be subject to import taxes, duties, customs fees, or other charges once the package reaches the destination country. These fees are the responsibility of the customer.

International shipping fees, duties, taxes, and customs charges are non-refundable.